Privacy Policy
Last updated: October 2026
Introduction
Scottsdale Sub-Zero Repair ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a service appointment
- Contact us via phone, email, or our contact form
- Subscribe to our newsletter or updates
- Request a quote or estimate
This information may include:
- Name and contact information (phone number, email address)
- Service address
- Appliance information (brand, model, issues)
- Preferred appointment times
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and browser type
- Operating system
- Pages visited and time spent on our site
- Referring website
Calls and bookings
When you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings
The site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. It records the pages you open, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is discarded when the tab is closed. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
How We Use Your Information
We use the information we collect to:
- Schedule and provide appliance repair services
- Communicate with you about your service requests
- Send appointment confirmations and reminders
- Improve our website and services
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (scheduling software, payment processing)
- Parts suppliers when ordering specific components for your repair
- Legal authorities when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (623) 240-9330
- Email: service@scottsdalesubzerorepair.com